Sonnenglas

Your Questions, Our Answers

The Comprehensive FAQ Section of Sonnenglas

FAQs

Frequently Asked Questions

Glow Duration of the Sonnenglas®

What is the maximum light duration after a full charge?

Does the brightness setting affect the light duration?

Can I extend the lighting time?

Does the Sonnenglas® automatically adjust to the ambient brightness?

Does the age of the Sonnenglas® affect the light duration?

What does a shortened lighting time mean?

Is the light duration of 5 hours guaranteed?

Battery Level Indicator and Troubleshooting

Does the Sonnenglas® have a battery level indicator?

What does it mean when the green Generation 6 light ring on the top of the sun module appears after sun module appears after 2.5 hours of charging, but there is still no light?

Where can I find the serial number of my Sonnenglas® for a complaint?

Why does my Sonnenglas® switch off after a few seconds? What can I do?

How can I recharge my Sonnenglas®?

Which cable do I need for USB-C charging?

Sonnenglas® in Winter

Use and charging at sub-zero temperatures and in weak sunlight

Can I leave my Sonnenglas® outside even in sub-zero temperatures?

How does weak sunlight affect charging?

How do I recognise a flat battery?

What to do if the Sonnenglas® does not light up?

How does a cloudy sky affect charging?

How does charging via the micro USB port work?

Charging Via the Micro USB Port or USB-C Port

Where is the micro USB port or USB-C port located on the Sonnenglas®?

What is the micro USB port or USB-C port for?

What do I need for charging via the micro USB port or USB-C port?

How long should the Sonnenglas® be charged?

What is the fast charging function via USB?

Prices, Delivery and Shipping costs

What does shipping cost?

General Questions

Where can I find the manuals and data sheets for Sonnenglas® products?

What is the difference between the Consol Solar Jar and the Sonnenglas®?

What guarantee do you offer?

What is the Upgrade & Repurpose programme?

How does the Upgrade & Repurpose programme work?

What is the discount for a new SOMO if I take part in the Upgrade & Repurpose programme?

Why should I upgrade to a SOMO Generation 6?

Dealers and Resellers

I would like to sell Sonnenglas® products. Are there special conditions for resellers?

Is there a form I should fill in?

Light Carafes

Is the SOMO module supplied?

What is included in the scope of delivery?

Is the light carafe dishwasher-safe?

Which light carafe works with which SOMO?

Does the light carafe work with the solar module from my Sonnenglas®?

Is the light carafe food-safe?

How does the operation work?

Doesn't the solar module heat up the drink?

What are the dimensions and weights of the models?

Can I leave the light carafe outside?

How is the Light Carafe delivered and how is it packaged?

Where does the cork of our Light Carafes come from?

SOMO Adventure Mounts

Is the SOMO module included?

Which Adventure Mount fits which SOMO?

Does the Adventure Mount work with the solar module from my Sonnenglas® lantern?

How do I insert the SOMO module into the Adventure Mount?

What mounting and carrying options does the Adventure Mount offer?

Can I leave the Adventure Mount outside?

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