Sonnenglas

FAQs

Your Questions, Our Answers

Light Duration

What is the maximum lighting duration after a full charge?

Is the light duration of 5 hours guaranteed?

Does the brightness setting affect the light duration?

Can I extend the lighting time?

Does the age of the SOMO / Sun Jar affect the light duration?

What does a shortened lighting time mean?

Brightness and Automatic Light Settings

What are the brightness and color temperature of the light?

Does the SOMO automatically adjust to the ambient brightness?

Is there a dimming function?

Is there a day-night-automation?

Charging via Sun

How long does the solar charging take?

How does weak sunlight affect charging?

How does a cloudy sky affect charging?

Charging in Winter

Can I leave my Sun Jar outside even in sub-zero temperatures?

How do I recognise a flat battery?

What to do if the SOMO does not light up?

How does alternative charging via USB-C port work?

Charging via Micro USB or USB-C Port

Where is the micro USB port or USB-C port located?

What is the micro USB port or USB-C port for?

What do I need for charging via the micro USB port or USB-C port?

Which cable do I need for USB-C charging?

How long should the SOMO be charged?

What is the fast charging function via USB?

Battery Level Indicator

Does the SOMO have a battery level indicator?

What does it mean when the green Generation 6 light ring appears after 2.5 hours of charging, but there is still no light?

How can I recharge and boost charge the SOMO?

Light Carafes

Is the SOMO module supplied?

What is included in the scope of delivery?

Is the Light Carafe dishwasher-safe?

Which Light Carafe works with which SOMO?

Does the Light Carafe work with the solar module from my Sun Jar?

Is the Light Carafe food-safe?

How does the operation work?

Doesn't the solar light heat up the drink?

What are the dimensions and weights of the models?

Can I leave the Light Carafe outside?

How is the Light Carafe delivered and how is it packaged?

Where does the cork of our Light Carafes come from?

SOMO Adventure Mounts

Is the SOMO solar light included?

Which Adventure Mount fits which SOMO?

Does the Adventure Mount work with the SOMO from my Sun Jar?

How do I insert the SOMO solar light into the Adventure Mount?

What mounting and carrying options does the Adventure Mount offer?

Can I leave the Adventure Mount outside?

General Questions and Troubleshooting

Where can I find the manuals and data sheets for Sonnenglas® products?

Where can I find the serial number for a complaint?

Why does the light switches off after a few seconds? What can I do?

What does shipping cost?

What is the difference between the Consol Solar Jar and the Sonnenglas® Sun Jar?

Warranty, Upgrade & Repurpose

What guarantee do you offer?

Why should I upgrade to a SOMO Generation 6?

What is the Upgrade & Repurpose programm and how does it work?

What is the discount for a new SOMO if I take part in the Upgrade & Repurpose programme?

Dealers and Resellers

I would like to sell Sonnenglas® products. Are there special conditions for resellers?

Is there a form I should fill in?

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