We want you to love your Sonnenglas® order. If for any reason you are not satisfied, please read our return policy carefully.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. If you are an entrepreneur (cf. Section 1.2 of our General Terms and Conditions) within the meaning of Section 14 of the German Civil Code (BGB), the right of withdrawal does not apply. For consumers (any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity), the following applies:

The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us:

Managing Directors: Stefan Neubig, Fabian Harms

Sonnenglas GmbH
c/o Stiftung Mensch
Halle 2
Marschstraße 94
25704 Meldorf
Germany

Phone: +49 (0)4851 96390 63
E-Mail: info@sonnenglas.net

by means of a clear statement (e.g., a letter sent by post, phone, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

To:

Sonnenglas GmbH
c/o Stiftung Mensch
Halle 2
Marschstraße 94
25704 Meldorf
Germany

E-Mail: info@sonnenglas.net

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

……..……………………………………………………………….

Ordered on ()/received on ()

……..……………………………………………………………….

Name of consumer(s)

……..……………………………………………………………….

Address of consumer(s)

……..……………………………………………………………….

Signature of consumer(s) (only if this form is notified on paper)

……..……………………………………………………………….

Date

……..……………………………………………………………….

(*) Delete as appropriate.

Notes

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:

• Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but the delivery of which can only take place after 30 days and the actual value of which depends on fluctuations in the market which cannot be controlled by the entrepreneur.
• Contracts for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.

Unless the parties have agreed otherwise, the right of withdrawal expires prematurely in the case of:

• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery.
• Contracts for the supply of goods if these were, after delivery, according to their nature, inseparably mixed with other items.
• Contracts for the supply of sealed audio or sealed video recordings or sealed computer software, if they were unsealed after delivery.

Please avoid damage and contamination of the goods. If possible, please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer possess the original packaging, please ensure adequate protection against transport damage by using suitable packaging.

Please note that the aforementioned points are not a prerequisite for the effective exercise of your right of withdrawal.

Compensation for Value upon Withdrawal

In the event of a withdrawal from the contract, deviating from Section 346 Paragraph 2 No. 3 of the German Civil Code (BGB), the customer must provide compensation for any loss in value of the goods if the loss in value is attributable to handling the goods in a manner that was not necessary to check the condition, characteristics, and functionality of the goods, and we have informed the customer of their right of withdrawal in accordance with Article 246a Section 1 Paragraph 2 Sentence 1 Number 1 of the Introductory Act to the German Civil Code (EGBGB).